Microsoft 365 features several types of agents, including SharePoint agents, Copilot Studio Agent Builder agents, and full Copilot Studio agents. SharePoint agents are built using content stored in SharePoint sites, while Copilot Studio Agent Builder allows users to create conversational templates tailored to specific tasks. Full Copilot Studio enables the creation of agents with advanced logic and connections to other Microsoft services or third-party platforms.

The Microsoft 365 Admin Center (MAC) serves as a central portal for managing and governing Microsoft 365 services, including agents. It allows IT administrators to monitor user accounts, assign licenses, control access to applications, and manage agent activities. The MAC also provides analytics and reporting tools to gain insights into user engagement and system performance, ensuring compliance and security.

Governance controls for agents in Microsoft 365 include tool controls, content controls, and agent management. Tool controls govern the functionality available in the tools used to create agents, ensuring they operate within defined parameters. Content controls manage the information accessed and processed by agents, adhering to organizational guidelines. Agent management oversees the monitoring and controlling of agent activities, including usage reports and lifecycle management, all primarily managed through the Microsoft 365 Admin Center.