Play Good Group provides all-inclusive IT services outsourcing to businesses. We become your IT Department and provide unlimited support to all your employees for a flat monthly fee.
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AI offers endless potential for nonprofits, but understanding how to apply it is key. The eBook, "Working Smarter with AI," explores how Microsoft 365 Copilot helps organizations streamline operations, foster creativity, and prioritize ethical AI adoption. Download the eBook to see how Microsoft Copilot can help your nonprofit work smarter and achieve more. Contact Play Good Group for personalized advice on getting started.
Microsoft Dynamics 365 Contact Center is a Copilot-first contact center solution that delivers generative AI to every customer engagement channel. This standalone Contact Center as a Service (CCaaS) solution enables customers to maximize their current investments by connecting to preferred customer relationship management systems (CRMs) or custom apps. Read this blog article to discover how Generative AI is driving efficiency and reducing costs by transforming customer service and revolutionizing the way contact centers operate — from delivering rich experiences across digital and voice channels that enable customers to resolve their own needs to equipping agents with relevant context within workflow, and ultimately unifying operations. Contact to begin modernizing your customer service operations with Generative AI and Copilot.
Managing security across multiple identity and network tools increases complexity and risk. The eBook, "Secure Employee Access in the Age of AI," reveals how unifying these access controls streamlines collaboration, reduces costs, and strengthens security posture. Download the eBook and connect with Play Good Group for guidance on creating a more cohesive security strategy.
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Securing your IT landscape is essential to enabling responsible AI. At many organizations, that means migrating SQL and Windows Server workloads to Microsoft Azure. The eBook, "Securing Your Migration," highlights the three main benefits of migrating SQL and Windows Server workloads to Azure. Download your complimentary copy of the eBook for highlights including cost savings, improved security response times, and enhanced IT efficiency. Contact Play Good Group for expert guidance at every step of your migration journey.
Fundraising professionals juggle data, meetings, and communications every day. Time spent on repetitive tasks limits their ability to drive impact. This "Day in the Life" infographic shows how Microsoft 365 Copilot helps fundraising managers work smarter by turning prompts into real outcomes, like generating reports, drafting donor messages, and summarizing meetings. Download it to see how AI can improve focus and productivity for your nonprofit team, and contact Play Good Group for help getting started with Microsoft 365 Copilot.
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Migrating your SQL and Windows Server workloads to Azure can revolutionize your operations. Learn how migrating can reduce infrastructure costs, improve security, and increase IT efficiency. Watch this video to understand the benefits and take the first step toward a more secure, cloud-powered future. Contact Play Good Group to start your migration journey today.
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Organizations are moving from perimeter defense to intelligent, identity-driven security. The infographic, "The New Shape of Zero Trust," presents Microsoft's AI-ready Zero Trust framework and shows how to apply it across identity, data, endpoints, and applications for continuous protection. View the infographic and reach out to Play Good Group for practical guidance on adopting Zero Trust.
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This Forbes article highlights how a strong cloud strategy can act as a catalyst for business growth, enabling agility, innovation, and operational efficiency. It positions cloud as a business engine rather than a technical tool. Connect with Play Good Group to learn how a smarter cloud approach can accelerate your organization's goals.
This Nextgov article explores the U.S. government's evolving cyber strategy, as explained by a senior National Security Council official. The story emphasizes the importance of balancing defensive resilience with offensive capabilities to both protect critical infrastructure and deter adversaries. Talk with Play Good Group about how a balanced approach to cyber defense can strengthen your organization's readiness.
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This WorkLife article examines the widespread issue of age discrimination, revealing its impact on workers over 50 and on organizational resilience. Reach out to Play Good Group to learn how fostering inclusivity across all generations can strengthen your workplace.
This eBook contains valuable insights on utilizing Dynamics 365 to streamline customer support and drive satisfaction. Read it to learn how integrated AI ensures faster resolution times, personalized service, and predictive care. You will also discover how with Dynamics 365 you can anticipate customer needs and engage with them on their preferred channels, creating a seamless experience across all touchpoints. In short, leveraging the real-time insights in this eBook will lead to better decision-making, improved SLA fulfilment, and a more agile customer service strategy. Microsoft Partner can help you implement these game-changing solutions. Reach out today. And let's get started transforming your customer service operations.
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Migrating to the cloud isn't a one-size-fits-all project. That's why Microsoft created this step-by-step guide "Cloud migration simplified" to help leaders with cloud solutions that are right for their organization's needs. Businesses that migrate to Azure experience 80% cost savings and five times faster performance for workloads like SQL Server. Ready to start your cloud migration journey? Read this eBook and contact Play Good Group to learn more.
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Nonprofit organizations are uniquely positioned to lead with purpose as AI reshapes how work gets done. The eBook, "The AI Decision Brief," explores the platform shift driving this change and shares perspectives from Microsoft and AI industry leaders on how to navigate it. Download the eBook to gain a deeper understanding of the AI transformation and contact Play Good Group for personalized support in bringing these insights to your nonprofit.
If you're looking to transform your customer service operations, the KPMG case study with Microsoft Dynamics 365 is a must-read. This customer story details how KPMG was able to enhance its customer service delivery by leveraging real-time insights and streamlining its operational processes. With Dynamics 365, KPMG not only improved their response times but also achieved a more comprehensive view of customer engagements. Read the full story to see how this transformative approach can be applied within your organization. can help you leverage Dynamics 365 to empower your workforce and satisfy customer needs more effectively. Contact us.
SAP applications such as Treasury and Risk Management, SAP ERP, SAP BW, and SAP HCM, are the very core of a company. For its SAP applications, ZEISS had opted for an on-premises setup—an outdated and less flexible solution that was difficult to operate and modernize. This led to lengthy and slow processes in IT, and the automation of recurring processes seemed virtually impossible. Then, in 2017, the company made a decision: it would migrate business-critical SAP applications to the Microsoft Cloud with the help of Azure. ZEISS now benefits from unlimited scalability, flexibility, automation, and high speed in application development and use.
AI is set to deliver one of the largest technology-driven transformations in history. IDC forecasts a $22.3 trillion global impact from AI solutions and services by 2030, signaling major opportunities for innovation across every sector — including nonprofits. This article from IDC highlights how AI is reshaping productivity, operations, and strategy on a global scale. Read it to understand the economic forces behind this platform shift and the steps mission-driven organizations can take to benefit. Contact Play Good Group to learn how to plan your next move.
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Managing identity and access has never been more complex. The blog tutorial, "What Is Microsoft Entra?", outlines how Microsoft Entra unifies tools for identity, access, and permissions management in a single, comprehensive approach. Read the blog to see how Entra simplifies IAM for your organization, and contact Play Good Group for personalized guidance on putting Microsoft Entra to work for you.
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This Capgemini article examines the paradox of cloud consumption models: while pay-as-you-go delivers speed and flexibility, it also brings new challenges for cost control and governance. It highlights how leaders can balance innovation with discipline as cloud spending accelerates. Connect with Play Good Group to learn strategies for managing speed and spend in your cloud journey.
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In this Forbes Tech Council article, cybersecurity is reframed as more than just defense. The piece highlights how strong security practices can serve as a competitive advantage, helping businesses build customer trust, support innovation, and stand out in crowded markets. Contact Play Good Group to learn how you can make cybersecurity a driver of growth for your business.
This Harvard Business Review article examines a bold experiment in which researchers treated AI as a startup co-founder, exploring its role in decision-making, operations, and creativity. Contact Play Good Group to discuss how AI partnerships could shape your future of work strategies.
Hybrid work and AI adoption are creating new access challenges that legacy tools can't solve. The eBook, "Secure employee access in the age of AI," explores why unifying identity and network access is essential for stronger security, better user experiences, and accelerated Zero Trust adoption. Download the eBook for strategies to rethink your access approach, and connect with Play Good Group to discuss how to apply them in your organization.
The tour illustrates practical applications of AI, enabling agents to respond more effectively and personalize experiences. Learn about optimizing workflows, increasing resolution rates, and using predictive insights to proactively address customer needs. can guide your integration of these advanced solutions, ensuring your business harnesses the full potential of Dynamics 365 to enhance satisfaction and loyalty. Start reenvisioning your customer service strategy with Microsoft's latest tools.
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Nonprofits need proof before committing limited funds to new tools. This Forrester analyst report, "Total Economic Impact of Microsoft 365 Copilot As Used By Nonprofits," provides evidence of cost savings and organizational benefits enabled by Microsoft 365 Copilot, with projected ROI between 52% and 316%. Download this report to see how Copilot supports efficiency, fundraising, and staff retention. Contact Play Good Group to discuss how these results can translate to your organization.
Read Microsoft's latest blog post: 'How AI Can Empower Customer Service Agents.' to discover how smart chatbots, AI-powered task assistance, and real-time recommendations enable your teams to stay ahead of complex tech challenges to focus on providing top-notch, friendly customer service even under pressure. Reach out to when you are ready to drive modernization and transform your service processes with these Microsoft Generative AI solutions.
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Funding constraints often limit nonprofits from adopting the tools they need. This video highlights Microsoft's grants and discounts available to you, showing how you can reduce costs while improving access to modern technology. Watch now to learn how these benefits can strengthen your programs, and contact Play Good Group to discuss how we can help you take advantage of them.
Siloed identity and network tools leave gaps that attackers exploit, and employees experience through clunky sign-ins. The article, "Reimagine Secure Access With a Unified Approach," shows how consolidating access management strengthens security, improves employee experience, and reduces cost. Read the article to see the benefits of unification, and contact Play Good Group to discuss how to take the next step.
This OHS Online article explores how eye and face protection is being reimagined through personalization and modern EHS practices, reinforcing the role of safety in workplace culture. Reach out to Play Good Group to learn how evolving safety solutions can support your workforce.
In this whitepaper, you will get an in-depth look at the transformative effects of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft's deployment across one of the world's largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in Average Handle Time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, "GenAI at Microsoft" to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.
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Nonprofits need tools that enable them to do more with limited resources. This customer story showcases how Arapahoe Libraries uses Microsoft 365 Copilot to improve efficiency, support equity, and innovate for the communities it serves. Read the story to see how Copilot can advance your mission. Contact Play Good Group to discuss how Copilot can help your organization achieve new heights.
Security should empower, not constrain. The eBook, "The Decision-maker's Guide to Comprehensive Security," shows how Microsoft delivers protection designed to fit your team, future, and AI initiatives. Download your complimentary copy to learn how to boost efficiency, reduce risk of breach, and prepare for emerging threats while keeping costs under control. Connect with Play Good Group to explore how this approach can fit your organization.
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