Play Good Group provides all-inclusive IT services outsourcing to businesses. We become your IT Department and provide unlimited support to all your employees for a flat monthly fee.
Hybrid work and AI adoption are creating new access challenges that legacy tools can't solve. The eBook, "Secure employee access in the age of AI," explores why unifying identity and network access is essential for stronger security, better user experiences, and accelerated Zero Trust adoption. Download the eBook for strategies to rethink your access approach, and connect with Play Good Group to discuss how to apply them in your organization.
The tour illustrates practical applications of AI, enabling agents to respond more effectively and personalize experiences. Learn about optimizing workflows, increasing resolution rates, and using predictive insights to proactively address customer needs. can guide your integration of these advanced solutions, ensuring your business harnesses the full potential of Dynamics 365 to enhance satisfaction and loyalty. Start reenvisioning your customer service strategy with Microsoft's latest tools.
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Nonprofits need proof before committing limited funds to new tools. This Forrester analyst report, "Total Economic Impact of Microsoft 365 Copilot As Used By Nonprofits," provides evidence of cost savings and organizational benefits enabled by Microsoft 365 Copilot, with projected ROI between 52% and 316%. Download this report to see how Copilot supports efficiency, fundraising, and staff retention. Contact Play Good Group to discuss how these results can translate to your organization.
Read Microsoft's latest blog post: 'How AI Can Empower Customer Service Agents.' to discover how smart chatbots, AI-powered task assistance, and real-time recommendations enable your teams to stay ahead of complex tech challenges to focus on providing top-notch, friendly customer service even under pressure. Reach out to when you are ready to drive modernization and transform your service processes with these Microsoft Generative AI solutions.
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Funding constraints often limit nonprofits from adopting the tools they need. This video highlights Microsoft's grants and discounts available to you, showing how you can reduce costs while improving access to modern technology. Watch now to learn how these benefits can strengthen your programs, and contact Play Good Group to discuss how we can help you take advantage of them.
Siloed identity and network tools leave gaps that attackers exploit, and employees experience through clunky sign-ins. The article, "Reimagine Secure Access With a Unified Approach," shows how consolidating access management strengthens security, improves employee experience, and reduces cost. Read the article to see the benefits of unification, and contact Play Good Group to discuss how to take the next step.
This OHS Online article explores how eye and face protection is being reimagined through personalization and modern EHS practices, reinforcing the role of safety in workplace culture. Reach out to Play Good Group to learn how evolving safety solutions can support your workforce.
In this whitepaper, you will get an in-depth look at the transformative effects of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft's deployment across one of the world's largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in Average Handle Time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, "GenAI at Microsoft" to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.
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Nonprofits need tools that enable them to do more with limited resources. This customer story showcases how Arapahoe Libraries uses Microsoft 365 Copilot to improve efficiency, support equity, and innovate for the communities it serves. Read the story to see how Copilot can advance your mission. Contact Play Good Group to discuss how Copilot can help your organization achieve new heights.
Security should empower, not constrain. The eBook, "The Decision-maker's Guide to Comprehensive Security," shows how Microsoft delivers protection designed to fit your team, future, and AI initiatives. Download your complimentary copy to learn how to boost efficiency, reduce risk of breach, and prepare for emerging threats while keeping costs under control. Connect with Play Good Group to explore how this approach can fit your organization.
In this week's customer story you will discover how Dynamics 365 Customer Service with Copilot integration transforms customer service reps into 'super agents'. You will learn the details of how Copilot's advanced AI capabilities empower agents to excel by streamlining processes, enhancing efficiency and ensuring superior support delivery. Ready to transition from mundane tasks to complex problem-solving and elevate customer service? Contact us to discuss how can get you started.
Access to affordable housing is one of the most pressing challenges facing families today. This customer story shows how Head Start Homes is leveraging Microsoft 365 Copilot to streamline processes, improve efficiency, and expand homeownership opportunities for underserved families. Read the story to see how Copilot helps organizations drive real-world impact. Then, contact Play Good Group to discuss how we can help your organization achieve similar results with Microsoft 365 Copilot.
Organizations face unprecedented challenges from sophisticated attackers and new risks created by AI. The article, "10 Essential Insights from the Microsoft Digital Defense Report," highlights the latest research and top trends shaping today's threat landscape. Read the article for insights, and contact Play Good Group for a conversation on applying these findings in your environment.
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This Wharton Budget Model article analyzes how generative AI adoption may affect long-term productivity growth, weighing the potential efficiency gains against workforce challenges and measurement complexities. Connect with Play Good Group to discuss what these shifts could mean for your business strategy.
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This CIO article outlines nine critical questions shaping cloud strategies today, from AI integration and hybrid complexity to governance and compliance. It emphasizes that cloud is no longer about cost savings alone, but about agility, resilience, and innovation. Reach out to Play Good Group to explore how to refine your cloud strategy for tomorrow's challenges.
This Industrial Cyber piece examines new bipartisan legislation designed to protect the U.S. agriculture sector from foreign cyberattacks. By highlighting agriculture as an emerging target for hostile actors, the article underscores how cybersecurity has become critical for safeguarding food supply chains and national resilience. Reach out to Play Good Group for guidance on strengthening protection in your own critical environments.
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Nonprofit teams are facing rising demands with limited capacity. The eBook, "Accelerating Nonprofit Mission Success with Transformative Technology," shares how Microsoft 365 Copilot enables staff to complete tasks faster, improve content quality, and reclaim time for high-impact work. Download the eBook to explore the role of responsible AI in mission success. For help getting started, reach out to Play Good Group to discuss AI strategy and solutions.
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Organizations face pressure to prove the value of every technology investment. This Forrester analyst report provides independent analysis of the cost savings and organizational benefits enabled by Microsoft 365 Copilot in nonprofits. Read the report for data-driven insights on ROI, then contact Play Good Group for a personalized discussion on applying these results to your environment.
Discover how you can use the power of generative AI to transform agent experiences with Microsoft Copilot Dynamics 365 Customer Service. View this quick-hitting infographic for an at-a-glance of the impact AI is having on the success of customer service teams and the Copilot in Customer Service capabilities behind it. From finding answers to writing emails to generating actionable analytics for decision-making, Microsoft Copilot Dynamics 365 Customer Service is improving the performance of customer service teams in game-changing ways. Contact us to discuss how Play Good Group can help put the power of generative AI to work for your customer service team.
Week 1's focus is on "Leveling Up Customer Service with Microsoft Dynamics 365." Microsoft's latest blog post reveals an impressive 315% ROI for businesses that modernize their customer service using Dynamics 365 Customer Service. This comprehensive Forrester TEI study highlights the tangible benefits of upgrading service operations, including improved efficiency and customer satisfaction. This blog post contains valuable insights that will help you understand the specific financial impacts of implementing Dynamics 365 Customer Service. It's truly an invaluable resource for organizations like yours that are looking to achieve substantial returns on investment through a transformed customer service strategy. is ready to help you explore these benefits and integrate this powerful solution into your business operations. Check it out. Read on and let us help you transform your service delivery.
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Small businesses face the challenge of doing more with fewer resources, and AI-driven SaaS is helping them meet that challenge. This article shows how these solutions are fueling growth and cutting costs. Read the article to understand how these shifts could benefit your business, and contact Play Good Group to discuss how to adapt AI-driven SaaS strategies to your needs.
AI is transforming the way nonprofit professionals work, streamlining routine tasks and enhancing decision-making efficiency. This customer story showcases how RTI International leverages Microsoft 365 Copilot to accelerate its research workflows and concentrate more fully on its mission to enhance lives. Read the story to learn how Copilot enhances collaboration and output across teams. For tailored support, connect with Play Good Group to talk about AI in your organization.
This WebProNews article explores how AI and quantum computing are converging with green technologies to transform industries like healthcare, finance, and manufacturing. By accelerating innovation in sustainability and complex problem-solving, these forces are reshaping business and society. Contact Play Good Group to discuss how these emerging technologies can help your organization prepare for the future.
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This Forbes article outlines the top cybersecurity trends shaping 2026, including the rise of AI-driven attacks, increased risks from IoT, and the ongoing challenge of securing hybrid workforces. It provides a forward-looking view of the threat landscape and the strategies organizations will need to prepare for an increasingly complex digital future. Connect with Play Good Group to explore how these insights apply to your security strategy.
Sales force automation (SFA) platforms have been around for years, but they continue to evolve. Thanks to the advent of AI, some applications are also providing intelligent insights, data analysis and content generation - as well as automating routine administrative tasks. In this Gartner Magic Quadrant for SFA platforms, you'll get the details on the most prominent SFA providers and their solutions, and learn why Microsoft Dynamics 365 Sales was rated a Leader in SFA solutions,
You don't want to spend your valuable work time on trivial tasks and neither do your employees. According to a Microsoft survey, nearly 90 percent of workers with access to automation and AI-powered tools feel more fulfilled because they can spend time on work that truly matters. AI can not only automate tasks but do research, draft presentations and emails, and help your salespeople identify the best prospects. View this infographic to find out how much AI can help your people spend more time selling and less on administrative tasks.
Managing modern threats requires more than manual tools and isolated systems. The eBook, "Coordinated Defense: Building an AI-Powered, Unified SOC," shows how AI and automation empower security teams to shift from reactive firefighting to proactive defense. Download the eBook for practical strategies that enhance resilience, and contact Play Good Group for tailored guidance on securing your environment.
Even when well along on the journey to digital transformation, many organizations are still unable to extract timely and accurate insights from their data. How do they get back on the right track? Read this eBook about how unified cloud analytics help IT teams uncover new insights and explore data in a scalable, secure and timely manner.
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Nonprofits face big challenges — limited time, lean teams, and pressure to do more with less. The eBook, "Microsoft 365 Copilot Playbook for Nonprofits," offers a high-value look at how AI can support every function in a nonprofit, from marketing to fundraising to grant management. Explore real-world use cases, adoption strategies, and productivity tips tailored to nonprofit workflows. Download the eBook today and contact Play Good Group to talk about putting Copilot to work for your mission.
AI brings enormous opportunities for efficiency and growth, but it also raises critical ethical questions. This article explores why you should integrate responsible AI principles into their strategies now. Read the article for a timely perspective on building trust through ethical AI.
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