Project C.U.R.E. reimagined its operations by adopting the full Microsoft technology stack to support a small core team and a very large volunteer base.

With only 33 staff members serving more than 135 countries, the organization had reached a breaking point with manual processes and disconnected systems. About 80% of the work was manual, which limited how quickly they could respond to global healthcare needs.

To address this, Project C.U.R.E. implemented:

• Dynamics 365 to unify assessment planning, financial tracking, supply chain management, volunteer scheduling, donor outreach, and project coordination in one connected system.
• Power Platform to automate repetitive tasks and enable real-time updates for receipts, shipments, invoices, and website leads—activities that previously took days.
• Power BI to create real-time dashboards that visualize impact by country, container value, volunteer engagement, delivery timelines, donor activity, and cost analysis.
• Microsoft Teams and Teams Phone as a collaboration hub for 35,000+ volunteers, staff, medical professionals, and field teams, supporting secure document management and global coordination.

The results are tangible:

• Manual work was reduced from about 80% to around 15%—a 65% cut in manual effort.
• Container shipments increased by 20%.
• The organization has shipped over $1 billion worth of donated medical supplies and equipment.

By reshaping its operations with Microsoft tools, Project C.U.R.E. has been able to scale its mission efficiently while giving staff and volunteers better visibility, less frustration, and more time to focus on impact.

Project C.U.R.E. operates against a challenging global backdrop: more than 4.5 billion people lack access to essential health services, and in low-income countries only about 12% to 27% of people have access to basic healthcare.

Within this context, the organization has built a scaled, data-informed operation:

• It has shipped over $1 billion in donated medical supplies and equipment to low-income countries.
• It runs six global health support programs and serves more than 135 countries.
• In fiscal year 2024, Project C.U.R.E. shipped a record 217 containers.
• On average, each container touches about 35,000 people, which translates to millions of lives impacted in a single year.

The organization’s operational footprint has grown from a garage to seven 50,000-square-foot warehouses across U.S. cities. More than 35,000 people volunteer annually, and about 98% of the work is completed by volunteers.

On the ground, the impact is visible in stories like that of Haji Abdula in Ethiopia. Before partnering with Project C.U.R.E., his clinics had no ultrasound, no X-ray, no beds, and could treat only 3–4 patients a day. After receiving a container of donated equipment, his clinics now see around 45–50 patients a day, offer free service days, run mobile health units, and employ 27 doctors.

These outcomes show how a data-driven, technology-enabled logistics model can help close critical gaps in basic healthcare access at scale.

After unifying its core operations on Dynamics 365, Power Platform, Power BI, and Teams, Project C.U.R.E. is now looking to AI to further streamline work and accelerate its mission.

The organization plans to use Microsoft 365 Copilot and Copilot Studio to introduce intelligent solutions across multiple functions:

• Productivity and teamwork: AI assistants to help staff and volunteers manage information, summarize content, and coordinate complex projects with many moving parts.
• Custom GPT agents: Instant interaction tools to answer common questions, support field teams, and improve responsiveness to partners and donors.
• Research and communications: AI-powered researchers and writers to strengthen grant writing, reporting, and stakeholder communication.
• Human resources: AI assistants to support staff management and HR processes.
• Legal and compliance: Contract agents using AI to speed up legal reviews and compliance checks.

The goal is not to replace people, but to free up time and energy so staff and volunteers can focus on higher-value work—coordinating shipments, engaging donors, and supporting healthcare partners. As leadership notes, building a strong technology and process foundation has been essential to becoming scalable, and AI is the next step in rethinking how every area of the organization operates.